Our Policies
Returns & Exchanges: Returns on all products must be made within 7 days of purchase for store credit or exchange only. No cash refunds. For sanitary reasons, all products that have left the salon & that are opened are not returnable. Gift certificates are not returnable. Payments: For your convenience we accept cash , personal checks & all major credit cards.
Returned Checks: Any Returned Cheques will result in a £25 charge plus the face amount of the cheque to be paid before any other service can be rendered.
Prices: All prices are subject to change without notification.
Late Arrivals: If you are more than 15 mins late without contacting us, your appointment may be rescheduled. We firmly believe in the value of your time & make a conscious effort to avoid long waiting periods in the salon. If time is critical to your schedule on a particular day, please make us aware of your schedule when scheduling your appointment.
Missed Appointments: We ask for 24 hours notice of cancellation of your appointment, this will allow us to make the appointment available to others. A charge of 50% of the service cost will be applied to appointments missed without notice, this charge must be paid before any other service is rendered. This does not apply to illness or any special circumstances.
Children: We enjoy your children. However, for their safety & out of consideration for our clients we must request that you do not bring children under the age of 14 with you to the salon for appointments that exceed 15 mins, unless they have appointments of their own. We cannot accept the role as guardian to children left within the waiting area.
Mobile Phones: Our goal is to provide a relaxing atmosphere so that you and our other clients can enjoy our services, please put your mobile phones on vibrate or turn them off whilst within the salon.
Health & Medical Conditions: In order to provide you with the best possible service, we ask that you be as honest as possible regarding your personal health. All information will be kept with the utmost confidence.
On-Line Booking: go to www.touchesbeauty.com to book an appointment, on receipt of your on-line appointment request we will send a reply email to notify you that we have been able to accept the appointment. In the unlikely event that the appointment has become unavailable you will receive an appointment rejected email, you can either reschedule on-line or call us & we will reschedule for you. In the event that you do not receive an email please call us to verify your appointment.
Customer Privacy: We will never give or sell our customers personal details to any company or person. If you have any questions regarding our policies please contact us to discuss this.
Loss or Damage: We regret we cannot be responsible for loss or damage to personal articles, including clothing or accessories. |
